The aim of Cubefunder is to provide you (our customer) with a first class professional service. However should a complaint arise please let us know. Our normal hours of business are 9.00am to 5.00pm Monday to Friday and we can be contacted:
- by telephone on: 020 3137 2417
- by email at: firstname.lastname@example.org
- by post to: 1 Thames Side, Windsor, Berks SL4 1QN
Please make sure you provide full details of your complaint, as well as your agreement reference number (if you have one) and your email address.
We will acknowledge your complaint by email within five working days of you notifying us of it. If we are able to provide a final response within that period we will include our decision with the acknowledgement
If we are unable to provide a final response within five working days we will email you again within four weeks of receiving your complaint. At this time we will either let you have our final response or explain why we are not yet in a position to resolve the complaint. We will also provide you with details of when we will contact you again.
Within eight weeks of receiving your complaint we will email you again. At this time we will either provide a final response or explain why we are still not in a position to make a final response, and give an indication as to when we expect to be able to provide a final response. We will also tell you if you are able to refer your complaint to the Financial Ombudsman Service, and give you a copy of FOS’ explanatory booklet.
We will endeavour to resolve any complaint in a fair and reasonable way, and always endeavour resolve your complaint by the next business day.
Details of how to contact the Financial Ombudsman Service are included for your information: Financial Ombudsman Service, Exchange Tower, London E14 9SR www.financial-ombudsman.org